Delivery Details

At SantoLusso®, every piece is chosen for its quality and craftsmanship — and we want getting it to your door to feel just as considered. Here's everything you need to know about how and when your order will arrive.

Our typical delivery timeline

Most orders arrive within 14 days of purchase. This is our typical timeline, based on the usual time it takes our couriers and delivery partners to process, prepare and transport your order — but it isn't a guarantee. Because our collection includes pieces from a range of specialist suppliers and couriers, actual delivery times can vary depending on the item you've chosen, its size and where it's being delivered to.

We'll always aim to get your order to you as quickly as possible, and we'll keep you updated with tracking information and delivery notifications along the way.

Delivery times by location

Where you live plays a part in how long delivery takes. Our couriers operate UK-wide, but delivery routes, drop-off frequency and vehicle access differ from region to region.

Mainland England & Wales
Most deliveries to mainland England and Wales fall within our standard 14-day timeframe.

Scotland
Deliveries to Scotland — particularly the Highlands and Islands — may take longer than our typical timeline. Courier routes to these areas run less frequently, and some locations require specialist transport arrangements, so please allow extra time.

Northern Ireland & the Republic of Ireland
Deliveries to Northern Ireland and Ireland typically take longer to arrive than mainland UK orders. These routes often involve additional freight stages, which can extend the overall delivery window.

If you're ordering from any of these areas and would like a clearer estimate before you buy, our customer care team is always happy to check with the relevant courier on your behalf.

Large and bulky items

Some of our furniture — think substantial sofas, dining tables, wardrobes and larger cabinetry — is too large for our standard parcel network. These pieces are sent using a dedicated large-item delivery service, which operates on its own schedule, separate from our usual couriers.

Because these services are often scheduled directly with you to arrange a suitable delivery day, and because bulky items require more careful handling and, in some cases, two-person delivery teams, timelines for large and bulky pieces can extend beyond our standard 14-day estimate. We'll be in touch to confirm arrangements and keep you informed at every stage.

Please allow additional time

We know that waiting for a new piece for your home takes patience and we don't take that for granted. While we do everything we can to get your order to you promptly, delivery timelines are ultimately shaped by two things: where you're located and the size of the item you've ordered. We'd always recommend allowing a little extra time around these factors, particularly if you're ordering ahead of a specific date, event, or house move.

If your order is time-sensitive, please get in touch before you order — we're happy to give you the clearest picture we can based on your location and the item in question.

Questions about your order?

Our team is on hand to help with any delivery questions, before or after you buy.